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Renewable Heat Incentive
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Ethical Sales Policy
We operate an ethical sales policy.
We do not employ aggressive sales people. All our quotations are valid for up to 14 days from quotation and we strive to give fair, impartial advice and information about renewable energy systems and what that really means for you, your family or your business.
If one of our surveyors calls to see you, they will not camp in your home for three hours until they get a sale. We will be with you for less than one hour, if that.
Below is our ethical sales code:
- We want you to be a happy customer. Customer service is key for us. We over 40% of our business provided by recommendation!
- We only employ ethical and honest sales representatives and agents.
- We work closely with manufacturers and our own installers to ensure that installations are carried out to the very highest standards of industry practise.
- We offer market leading warranties with our products and services.
- We do not offer discounts, because we always quote our best price first time.
- We are always committed to maintaining the highest levels of customer service.
- If a renewable energy technology is suitable for your home or business, then we will tell you.
- Because we totally independent, we are not tied to any one manufacturer. We will offer the best available choice available in the market today.
- We do not share your details with any other companies.
- Should you make an enquiry with us, we will happy quote for your needs and will then allow you to decide for your self in your own time.
If there is anything you feel I should be made aware of then please do let me know personally.
Brett Wittam
Managing Director
SolarEssence Ltd
Tel: 01842 845845
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